Solista terms of service
These Terms of Service (“Terms”) govern your use of the Solista mobile application (“the App”). By creating an account or using the App you agree to these Terms. If you do not agree, do not use the App.
1. What Solista is
Solista is a business management tool for independent beauty and wellness professionals: an appointment calendar, a client base, a service catalog, income/expense tracking, and business reports. The App is provided for your own professional use.
2. Your account
- You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account.
- You must be at least 16 years old and legally able to enter into this agreement.
- One account is intended for one professional. You may not share, sell, or transfer your account.
3. Your data and your clients' data
- Everything you store in the App (clients, appointments, financial records, images) remains yours. We claim no ownership of it and use it only to provide the App's features to you, as described in the privacy policy.
- You store information about your clients (third parties). You are solely responsible for having the right to store and use that information, for its accuracy, and for handling your clients' privacy requests. Do not store data you are not permitted to hold. See section 12 for how we process this data on your behalf.
- You are responsible for backups of anything you also need outside the App (e.g. exporting reports). Account deletion is permanent and unrecoverable.
4. Acceptable use
You agree not to:
- use the App for anything unlawful, or store unlawful content;
- attempt to breach, probe, or overload the App's infrastructure or other users' data;
- reverse engineer, copy, resell, or offer the App as a service to others;
- upload content that infringes third-party rights.
We may suspend or terminate accounts that violate these Terms.
5. The service
- The App is provided “as is” and “as available”. We work to keep it reliable and your data safe, but we do not guarantee uninterrupted or error-free operation.
- The App requires an internet connection for synchronization; core features work offline and sync when a connection returns.
- We may add, change, or remove features over time.
- Licence. If you downloaded the App from the App Store, your licence to use the App is governed by Apple's Licensed Application End User License Agreement (Standard EULA). These Terms govern the Solista service, your account, and your subscription; where the two conflict regarding the licence itself, the Standard EULA applies.
6. Full-access period and subscriptions
This section applies where the App offers subscriptions on your platform. Where it does not, the App is provided without a time limit or subscription requirement until we tell you otherwise in the App.
- Full-access period. Every new account gets 30 days of complete access to the App, at no charge and with no payment details required. The App tells you the exact end date when you start, and shows a countdown as it approaches.
- After the period. When it ends, you can continue with limited (view-only) access or subscribe. With limited access you can still open and view all your records and reports, export reports, delete records, change your settings, and delete your account; creating new records and editing existing appointments, clients, services, and transactions requires an active subscription. Your data is never deleted because a subscription lapsed: everything stays exactly as you left it and full access returns the moment you subscribe.
- Plans and prices. Subscriptions are offered as a monthly or an annual plan. The current price, the billing period, and the renewal terms are always shown on the subscription screen in the App before you buy, in your local currency. Prices differ by country.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period, and you are charged through your Apple ID account, unless you cancel at least 24 hours before the current period ends. Your account is charged for renewal within 24 hours before the end of the period.
- How to cancel. You can cancel at any time in your Apple ID settings (Settings → your name → Subscriptions), or from the App's subscription screen, which links to the same place. We cannot cancel a subscription for you. After cancelling you keep access until the end of the period you have already paid for; there is no partial refund for an unused part of a period.
- Deleting your account does not cancel your subscription. Cancel it in your Apple ID settings first, or you will keep being charged.
- Payments and refunds. All purchases are made through Apple and are subject to the Apple Media Services Terms. Apple is the merchant; we never receive your payment details. Refunds are handled by Apple under those terms — request one at reportaproblem.apple.com. We can see that a purchase or refund happened, but we cannot issue, reverse, or expedite one.
- Price changes. If a price changes, the new price applies from your next renewal and you will be notified in advance as required by the App Store; you may cancel before it takes effect.
- Complimentary access. We may grant access without payment (for example for support or testing). Granted access has its own end date, does not renew, and is not a purchase.
7. Not professional advice
Reports, statistics, and figures shown by the App are informational tools based on the data you enter. They are not accounting, tax, or legal advice. You are responsible for your own bookkeeping and tax obligations.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, loss of profits, or loss of data arising from your use of (or inability to use) the App. Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence.
9. Termination
10. Governing law
These Terms are governed by the laws of Poland, without prejudice to mandatory consumer protections of your country of residence.
11. Changes to these Terms
We may update these Terms as the App evolves. Material changes will be announced in the App; continuing to use the App after changes take effect means you accept the updated Terms. The current version is always available at this address.
12. Processing of your clients' personal data (Data Processing Agreement)
This section is a data processing agreement under Article 28 of the General Data Protection Regulation (GDPR). It applies whenever you store personal data about your clients in the App. For that data, you are the controller and we are your processor. If this section conflicts with any other part of these Terms regarding your clients' personal data, this section prevails.
12.1 Scope of processing
- Subject matter and purpose: hosting, storing, synchronising, and displaying your client records so that you can use the App's features (appointments, client base, reminders, reports).
- Nature of processing: storage, retrieval, synchronisation across your devices, display, export at your request, and deletion.
- Categories of data subjects: your clients and prospective clients.
- Types of personal data: names, phone numbers, email addresses, messenger and social media handles, photos, appointment and visit history, services and prices, payment records, and notes you enter.
- Duration: for as long as your account exists, and until deletion under section 12.8.
12.2 Your instructions
We process your clients' personal data only on your documented instructions. These Terms and your use of the App's features are your complete instructions. We do not use this data for our own purposes, including analytics, advertising, or product training, and we do not sell or disclose it to anyone except as described in this section or as required by law. If the law requires us to process it otherwise, we will inform you first unless the law prohibits it. If we believe an instruction infringes data protection law, we will tell you.
12.3 Your responsibilities
You are responsible for having a lawful basis to collect and store your clients' data and for informing your clients about it. Store only what you need for your work. If you record information about a client's health, such as allergies or skin conditions, you are responsible for meeting the additional requirements that apply to such data.
12.4 Confidentiality and security
Anyone we authorise to access your clients' data is bound by confidentiality. We implement appropriate technical and organisational measures under Article 32 GDPR, including encryption in transit (HTTPS/TLS), encryption at rest provided by our infrastructure, data storage in the European Union, and access restricted to your authenticated account.
12.5 Sub-processors
You authorise us to use the following sub-processor:
- Google Ireland Limited / Google LLC (Firebase) — storage, authentication, server-side processing, and notification delivery. Data is stored in the EU (Firestore eur3 multi-region) and processed in the EU (europe-west1).
Your clients' personal data is never sent to our analytics, crash reporting, or subscription providers. We bind each sub-processor to data protection obligations equivalent to those in this section. We will notify you in the App or by email at least 30 days before adding or replacing a sub-processor. If you object on reasonable data protection grounds, you may stop using the App and delete your account before the change takes effect.
12.6 International transfers
Where a sub-processor may access data from outside the EU/EEA, the transfer is protected by the European Commission's Standard Contractual Clauses and/or the EU–U.S. Data Privacy Framework.
12.7 Assistance
Taking into account the nature of the processing, we assist you in:
- responding to your clients' requests to exercise their rights — the App lets you view, edit, export, and delete any client record yourself, and we forward to you any such request we receive directly;
- meeting your obligations under Articles 32–36 GDPR — security, breach notification, data protection impact assessments, and prior consultation.
We will notify you without undue delay after becoming aware of a personal data breach affecting your clients' data, with the information available to us at the time.
12.8 Deletion
You can delete individual client records at any time. When you delete your account, we permanently delete all your clients' personal data from our systems. Export anything you need before deleting your account; we cannot restore deleted data.
12.9 Demonstrating compliance
On request, we will provide the information necessary to demonstrate compliance with this section. You may audit our compliance, at your own cost and with reasonable prior notice, no more than once a year. We may meet this through written answers and our sub-processor's independent certifications, such as Google Cloud's ISO 27001 and SOC 2 reports.
12.10 Contact
Questions about this section: admin@solista.me.